Castor Office
5 The Barns, Milton Lane, Castor, Peterborough, Cambridgeshire, PE5 7DH
T: 01733 380956 (Residential)
E: castor@hurfords.co.uk (Residential)
5 The Barns, Milton Lane, Castor, Peterborough, Cambridgeshire, PE5 7DH
T: 01733 380956 (Residential)
E: castor@hurfords.co.uk (Residential)
38 St. Marys Street, Stamford, Lincolnshire, PE9 2DS
T: 01780 752136 (Residential)
E: stamford@hurfords.co.uk (Residential)
21 High Street East, Uppingham, Rutland LE15 9PY
T: 01572 821777 (Residential)
E: uppingham@hurfords.co.uk (Residential)
Castor Opening Hours
Uppingham Opening Hours
Stamford Opening Hours
COMPLAINTS PROCEDURE
For matters relating to our Residential Sales or Lettings service, in the first instance please contact:
The Partners, Sharman Quinney
70 Albert Place
Peterborough
PE1 1DD
or email partners@sharmanquinney.co.uk
If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)
EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215 410
E: complianceresidential@sharmanquinney.co.uk
For RESIDENTIAL SALES complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for sales complaints is;
The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk
W: www.tpos.co.uk
We aim to resolve any complaints received swiftly. You can download our Residential Sales Customer Complaints Procedure leaflet. Mortgage and Insurance Services.
Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure leaflet or contact Customer Relations in writing at:
Sharman Quinney
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
or email customerrelations@SharmanQuinney.co.uk
or call 01525 244 504
If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Tel: 0800 023 4567
complaint.info@financial-ombudsman.org.uk / http://www.financial-ombudsman.org.uk/