We are pleased to announce that we have now re-opened our branches and are ready to welcome customers in a controlled and safe way following the latest government guidelines. Our branches are prepared and our team have all been fully trained on our new Covid-19 secure processes and procedures.
Please see statement from our Managing Director, Mike Sharman;
“When taking the difficult but important decision to shut our branches I was aware that this had an effect on many of our customers so I would like to thank you for your support and understanding. Without hesitation, I made this decision first and foremost to protect both the health of our colleagues and their families, and of course, our valuable customers.
After the government’s announcements last week we are now introducing a phased opening of our services. In order to safely return we have;
· Unfurloughed colleagues across our sales, lettings and mortgage services teams.
· Rolled out our comprehensive health, safety and welfare training to all returning staff communicating the new ways of working and our strong expectations for a ‘Covid-19 Secure’ workplace.
· Received a huge delivery of PPE to enable safe appointments including screens, facemasks for all colleagues, overshoes, signage, floor graphics highlighting the 2m rule throughout buildings and branches, and designated safe waiting areas for our customers.
We initially returned to the branches behind closed doors to implement our ‘Covid-19 Secure’ safe working plans to ensure readiness and safe working environments, but we are delighted to announce we are now ready to welcome customers.
Customers will be greeted with very different looking branches – desk layouts will have changed to enable social distancing, clear signage will be in place, hand sanitiser available, in person appointments to take place behind screen – just a few of the measures we have implemented. Since communicating these changes with our customers, they have been well received, and as a result we have seen a daily increase in appointments across our Residential, Lettings & Mortgage Services.
Our planning for our new working norms has been guided by doing what is right for our colleagues, right for our customers, and right for society.
We have also produced from scratch, our ‘blueprint’ on our new ways of working together which is essentially a collection of over 50 scenarios covering everything from how we conduct market appraisals and mortgage appointments, carry out surveys and viewings, to training and key handling. This includes updated services such as telephone mortgage appointments and 360 virtual viewings.
This sets out our ‘gold standards’ in the workplace, step by step safe working practices and our approach to be the safe agent of choice for customers and leaders in the industry.
Naturally, we very much want everyone back to work, but many colleagues remain on temporary furlough and we are very grateful for their understanding, as it allows us to gradually return to normal. They are as vitally important as the people who have returned to our branches, and we are looking forward to welcoming them back as each phase allows.
Finally, none of this would have been possible without the support from our colleagues and patience and understanding from our customers, so we would like to thank you once again for your support.”
If we can help in any way or should you have any queries, please do not hesitate to contact your local branch where our Managers are now on hand to assist.