Castor Office

5 The Barns, Milton Lane, Castor, Peterborough, Cambridgeshire,  PE5 7DH

T:    01733 380956 (Residential)
E:    castor@hurfords.co.uk (Residential)

Stamford Office

1 Cobblestone Yard, Bath Row, Stamford  PE9 2RD

T:    01780 752560 (Residential)
E:   stamford@hurfords.co.uk (Residential)

Oakham office

4 Market Place, Oakham, Rutland  LE15 6DT

T:    01572 770777 (Residential)
E:   oakham@hurfords.co.uk (Residential & Lettings)

Uppingham office

21 High Street East, Uppingham, Rutland  LE15 9PY

T:    01572 821777 (Residential)
E:   uppingham@hurfords.co.uk (Residential)

 

 

Castor Opening Hours

Monday - 08:30 - 18:00
Tuesday - 08:30 - 18:00
Wednesday - 08:30 - 18:00
Thursday - 08:30 - 18:00
Friday - 08:30 - 18:00
Saturday - 09:00 - 16:00
Sunday - closed
 

 

 

Stamford Opening Hours

Monday - 08:30 - 18:00
Tuesday - 08:30 - 18:00
Wednesday - 08:30 - 18:00
Thursday - 08:30 - 18:00
Friday - 08:30 - 18:00
Saturday - 09:00 - 16:00
Sunday - closed
 

 

 

Oakham Opening Hours

Monday - 08:30 - 17:30
Tuesday - 08:30 - 17:30
Wednesday - 08:30 - 17:30
Thursday - 08:30 - 17:30
Friday - 08:30 - 17:30
Saturday - 09:00 - 16:00
Sunday - closed
 

 

 

 

Uppingham Opening Hours

Monday - 08:30 - 17:30
Tuesday - 08:30 - 17:30
Wednesday - 08:30 - 17:30
Thursday - 08:30 - 17:30
Friday - 08:30 - 17:30
Saturday - 09:00 - 16:00
Sunday - closed
 

 

 

COMPLAINTS PROCEDURE

For matters relating to our Residential Sales or Lettings service, in the first instance please contact:
The Partners, Sharman Quinney
70 Albert Place
Peterborough
PE1 1DD
or email partners@sharmanquinney.co.uk

If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)

EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215 410
E: complianceresidential@sharmanquinney.co.uk

For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is;

The Property Ombudsman
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk
W: www.tpos.co.uk

We aim to resolve any complaints received swiftly. You can download our Residential Sales and Lettings Customer Complaints Procedure leaflet. Mortgage and Insurance Services (including Lettings Insurance)
Matters relating to Mortgage Services are dealt with in a slightly different way. Please download the Mortgage Services Customer Complaints Procedure leaflet or contact Customer Relations in writing at:

Sharman Quinney
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
 or email customerrelations@SharmanQuinney.co.uk
 or call 01525 244 504

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.
The Financial Ombudsman Service provides a free and independent service for consumers and can be contacted at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567

complaint.info@financial-ombudsman.org.uk / http://www.financial-ombudsman.org.uk/

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body.

The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@sharmanquinney.co.uk